Subject: Good Garage Scheme 5 Star Rating for Sterling
Date: Tuesday 24th July 2007

Sterling Automotive provide car servicing, repairs and MOT testing for all makes of car and are specialists in MG, Rover, Mini, Land Rover and Jaguar cars.

Since joining the Good Garage Scheme in May, over 30 service customers from Sterling Automotive have sent their customer survey responses back to the scheme to share their views on the level of service offered by the Eastbourne based car service and repair centre.

The survey asks customers to indicate their level of satisfaction in four key areas:

• Helpfulness and attitude of staff
• Quality of updates during service/repair
• Standard of work
• General satisfaction overall

It goes on to ask if they would recommend the centre to other people and if they will go back in future before inviting voluntary additional comments. These responses are then collated and count toward a Good Garage Scheme rating for the business which is posted on the Good Garage Scheme website, enabling members of the public to see how good or bad a garage is before taking their car there.

In just a few short weeks, Sterling Automotive notched up a five star rating in every area and received some very encouraging comments from customers, such as:

Their claim to give 'the best of main dealer service at independent prices' is no exaggeration. What's more I have confidence in their work which is not something you always have with using a main dealers service.

• Clean modern workshop. Transported to and from home. Good to have a specialist garage.
• What a service, staff were friendly & very helpful, no cowboys here. They even washed my car before returning it to me. Outstanding value.
• I found all aspects of my service with Sterling excellent and will definitely recommend to other Rover owners.
• Very impressed with staff and customer care.

Sterling Automotive Managing Director, Patrick Warner said "I am very grateful to our customers for taking the time to give feedback on their experiences with us and such positive responses only serve to drive every member of our team on to do better and better". Mr Warner added "Every member of the team has been trained by a main dealer and manufacturer, so we are well aware of what good service should be like. However because we are a small family run independent, we are much closer to our customers than dealers run by big groups and we are able to take the time to treat our customers as individuals, not just another number in a fat profit forecast".

To find out more about the Good Garage Scheme, please visit the scheme website

To see the latest star rating and customer feedback about Sterling Automotive

For any further comment or question, please contact Patrick Warner directly on 07711 592904.

Ends.